Privacy Policy

Writing Studio Ltd (trading as “Writing Studio,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit writingstudio.com (the “Site”), ask us for a quote, or work with us as a client (the “Services”).

Our registered office is Suite 11381, 17B Farnham Street, Parnell, Auckland 1052, New Zealand.

In short

• We collect little. What you send us in a quote request or an email, and what we need to do the work you hire us for.
• We don’t sell it. We never sell personal information or client material.
• Client work is confidential. What you share with us is used for your work and nothing else.
• You can ask. You can ask to see, correct or delete what we hold about you at any time.

The details are below.

1. Information we collect

• Quote requests and enquiries. When you ask us for a quote or email us, we collect what you send: your name, work email address, company, website, budget range and your message.
• Client material. If you become a client, we handle the information you give us for the work: documents, product and customer data, access to your analytics or content management system, and contact details for the people we work with.
• Interviews and research. When we interview someone or run a survey, we collect what they tell us, and with their agreement we may record the conversation. We tell participants who the research is for and how their answers will be used.
• Billing. We keep the business and contact details needed to invoice you. We don’t receive or store card numbers.
• Site usage. With your consent, we collect aggregate analytics about visits to the Site, such as pages viewed and the kind of device used.

2. How we use your information

• To reply to your quote request or enquiry and prepare a proposal
• To provide the Services: plan, research, write, edit and publish content for our clients
• To invoice clients and keep our accounts
• To maintain, secure and improve the Site
• To comply with legal obligations

We do not sell personal information. We don’t send marketing email unless you’ve asked for it, and you can stop it at any time.

3. Interviews, quotes and research participants

We only quote or name a person in published work with their agreement. If you took part in an interview or a survey for one of our clients and want to see, correct or withdraw what you told us, email us and we’ll help. Once something has been published we’ll do what we reasonably can, which usually means asking the client to change or remove it.

4. Artificial intelligence

We use AI tools to help with research, transcription, analysis and drafting. When we do, we use services that don’t use our material to train their models, and we don’t put confidential client material into tools that would.

5. How we share information

We share information only with service providers that help us run the Site and deliver the Services, and only what each needs:

• Framer: hosts the Site and delivers the quote requests sent through its form
• Our email, document, transcription and analysis tools: store and process our correspondence and working material
• Our accounting and payment providers: process invoices and payments
• Your own platforms: receive the content we publish for you, where you’ve asked us to publish

We may also disclose information if required by law or to protect the rights, safety and property of Writing Studio, our clients or others.

6. Cookies and analytics

The Site uses the cookies it needs to work. Analytics cookies are only set if you accept them, and we use them to understand traffic in aggregate. We do not use cookies for advertising. Our pages load fonts from Google Fonts, so Google may receive your IP address with that request.

7. Data retention

We keep quote requests and enquiries for up to 24 months, so we can pick up a conversation later, unless you ask us to delete them sooner. We keep client material for as long as we work together and for a reasonable time afterwards, or as your agreement with us says. We keep invoices and accounting records for as long as the law requires.

8. Your rights

Depending on where you live, you may have rights under data protection law, including the New Zealand Privacy Act 2020, the California Consumer Privacy Act and, where it applies, the EU General Data Protection Regulation. These may include the right to access, correct or delete your personal information, or to object to or restrict some processing. To use them, contact us at the details below. You may also complain to the New Zealand Office of the Privacy Commissioner, or the data protection authority where you live.

9. Security

We limit access to client material to the people working on it, use encrypted connections, and protect our accounts with strong authentication. No method of storage or transmission is completely secure, so we can’t guarantee absolute security.

10. Children’s privacy

The Site and the Services are for businesses. They are not directed at children under 16, and we do not knowingly collect personal information from children under 16.

11. International data transfers

We and our service providers may process and store information in countries other than your own, including the United States. Where this happens, we take reasonable steps to keep it protected in line with this policy.

12. Changes to this policy

We may update this policy from time to time. Material changes will be shown by an updated date above.

13. Contact us

Email: support@writingstudio.com

Post: Writing Studio, Suite 11381, 17B Farnham Street, Parnell, Auckland 1052, New Zealand