Terms of Service

These Terms of Service (“Terms”) apply to the website at writingstudio.com (the “Site”) and to the content services we provide (the “Services”). The Site and the Services are operated by Writing Studio Ltd (trading as “Writing Studio,” “we,” “our,” or “us”). By using the Site, asking us for a quote or engaging us, you agree to these Terms.

1. Who we work with

Our Services are for businesses. If you contact or engage us for an organisation, you confirm you can act for that organisation.

2. Quotes and proposals

Asking for a quote through the Site doesn’t create a contract, and we may decline a request. If we think we’re a good fit, we’ll send you a proposal setting out the work, the timing and the fee.

3. Your agreement with us

Work starts once you accept a proposal or sign a services agreement with us (your “Agreement”). Your Agreement sets out the programme of work, the fee, the term and how either of us can end it. If your Agreement and these Terms say different things, your Agreement applies.

4. The Services

We plan, research, write, edit and, where agreed, publish content for you. This can include interviews with your team, your customers and outside experts, surveys and other original research, and analysis of data you give us. We use software tools, including artificial intelligence, to help with research, transcription, analysis and drafting. Our writers and editors review everything we deliver, and our people are responsible for it.

5. What we need from you

To do the work well we need timely access to the people, information and systems set out in your Agreement, and your feedback on drafts. You confirm that you have the right to share the material you give us, and that anyone we interview at your request has agreed to take part.

6. Review and approval

We check the facts in our drafts against their sources, and we send each piece to you for approval before it’s published. You know your product, your market and your regulators best, so you are responsible for the final review of anything published in your name, including any legal, financial or compliance review it needs. Our work isn’t legal, financial or other professional advice.

7. Fees and payment

Fees are set out in your Agreement. Unless it says otherwise, programmes are billed monthly in advance, invoices are due within 14 days, and fees don’t include taxes. Fees for work already done aren’t refundable, except where the law requires it.

8. Who owns the work

Once you’ve paid for it, you own the final content we deliver to you. We keep ownership of our methods, templates and tools, and of drafts and ideas you didn’t take forward. You keep ownership of everything you give us.

Unless you ask us not to, we may name you as a client and show published work we did for you as an example of our work. We’ll never share unpublished work or confidential information.

9. Confidentiality

We keep what you tell us in confidence and use it only to provide the Services. That includes your data, your plans, interview recordings and anything else that isn’t public. We’ll sign a non-disclosure agreement if you need one.

10. Results

We work to produce content that earns attention, links and citations, but we can’t promise any particular ranking, traffic, coverage or revenue. Search engines and AI systems decide what they show, and they change.

11. Using the Site

Don’t misuse the Site: don’t try to break or overload it, get around its security, or send us unlawful or misleading material. The Site and its content belong to us or our licensors, and you may not copy them for commercial use without our permission. Customer names, logos and quotes on the Site belong to their owners.

12. Disclaimer of warranties

The Site is provided “as is” and “as available,” without warranties of any kind, to the maximum extent the law allows.

13. Limitation of liability

To the maximum extent the law allows, we are not liable for indirect, incidental or consequential damages arising from the Site or the Services. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be shown by an updated date above. Changes don’t alter an Agreement that’s already in place unless we both agree.

15. Governing law

These Terms are governed by the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction over disputes, unless agreed otherwise in writing.

16. Contact us

Email: support@writingstudio.com

Post: Writing Studio, Suite 11381, 17B Farnham Street, Parnell, Auckland 1052, New Zealand